OTC

We are planning for a drive for below skills-

• US shifts
• WFO
• Location :- Hyderabad
• Vertical :- F&A
• Notice period :- 0 – 15 Days
• CTC : 10.30 – 11.50 LPA Max ( 25-30% on last ctc)
• Level of Hire :- TL

Experience: Minimum 5+ years of experience only in OTC Customer Set-up.

Customer Profile Creation ( Voice Support)

• Create new customer accounts in the client system upon receipt of signed service agreements and required documentation.

•         Enter and validate all customer master data including business name, service address, billing address, contact information, and tax identifiers.

•         Review executed service agreements and customer onboarding packets for completeness and accuracy before profile setup begins.

•         Set up pricing tiers, billing cycles, and invoice delivery preferences per contract terms.

•         Coordinate with the Sales team to clarify contract terms, missing information, or discrepancies prior to account activation.

•         Track account setup progress and communicate timelines to internal stakeholders and customers as needed.

•         Perform data audits on newly created profiles to verify accuracy against signed contracts and customer expectations.

•         Identify and correct data entry errors, duplicate accounts, or missing fields before service launch.

•         Liaise with Billing and Accounts Receivable to ensure pricing and invoice configurations are aligned with contract terms.

•         Serve as a point of contact for the Customer Service team during the onboarding period to resolve profile-related inquiries.

•         Maintain daily and weekly tracking logs of accounts in setup, pending, and activated statuses.

Qualifications

•         Graduation degree or higher.

•         Experience in customer onboarding, account management, or a related administrative role.

•         Strong attention to detail with a demonstrated ability to maintain high accuracy in high-volume data environments.

•         Proficiency in Microsoft Office Suite (Excel, Word, Outlook); experience with CRM or ERP platforms preferred.

•         Excellent written and verbal communication skills with the ability to collaborate across departments.

Preferred

•         Prior experience in B2B service industry.

•         Experience with SAP, Oracle, or similar enterprise data management platforms.