- Analyze customer account balances
- Ensure that the individual cash targets are met on a monthly basis, thereby helping the team in achieving the overall cash target.
- Handle inbound queries - helping customers with copies of invoices, statements & additional documentation.
- Investigate, route and escalate & Resolve customer disputes
- Record collection activity information in [Collections Workflow System] including. collection call / e-mail details, promise to pay (for performance, target and cash forecasting), dispute details, general requests and enquires.
- Create customer dunning letters automatically via ERP / [Collections Workflow System] and send electronically / print and dispatch to customers
- Need to actively monitor and follow-up customers whose aging becomes severe.
- Prepare customer files for legal action
- Identify and recommend write off (or write back of credit balances) for uncollectable debt where appropriate
- Obtained payment details and help in allocation of the payments by coordinating with the Accounts Receivables, to avoid accumulation of Unallocated and unidentified cash received.
- Receive and validate credit assessment requests for existing & new customers
- Monitor existing customer and portfolio credit risk
- Apply cash remittances & credits/ adjustments
- Match related debits & credits within A/R ledger, in accordance with the agreed rules and procedures
- Identify short payments/deductions made by the customer from remittances and raise required transactions in ERP to reflect short payments
- Contact customers for missing or incomplete remittance detail in order to allocate customer payments
- Apply discounts for direct deposit (DD) payments and/or penalties for non-DD
- Process payment rejections (e.g., returned cheques, unpaid direct debits, rejected credit card payments) and raise appropriate adjustments on the A/R ledger resulting from the rejected payment
QualificationsMain Requirements
- 4+ years accounting experience in a multinational environment
- 3 years of experience in OTC
- Prior experience in Workday or similar ERP
Desired Skills & Abilities
- Strong skills in MS Office Suite specifically Excel and Word
- Excellent Voice & Communication skills
- Work with high volume in a systematic way
- With positive attitude, a team player
- Quick learner and can work under pressure
- High degree of integrity, both personally and professionally
- Understand and deliver on agreed SLAs and KPIs - highlight potential risks in advance and ensure all compliance and controls are being met
- Ability to drive projects & achieving monthly SLAs
- Experience in Transitioning / Setting up Accounting Processes in Shared Service Delivery Model
- Team management skills an advantage
Education Requirements
Bachelor of Commerce [B. Com (Hons)] or Any degree specialization in Accounts, MBA, M. Com, CA
