OSS Operation support

MIS Specialist OSS

Job Description (JD)

Education and Experience Required:

• 8 to 10 years of professional experience in telecom/IT operations.

• Bachelor of Science or equivalent degree in Computer Science, Electronics, Telecommunications, or related field.

L2: TeMIP

• Working knowledge of TeMIP for fault and event management.

• Basics of Linux: command-line proficiency, system navigation, basic scripting (shell/awk/sed).

• Strong understanding of telecom OSS and alarm flow from EMS (Element Management System) to NMS.

• Ability to perform routine system health checks, including TeMIP process and service monitoring.

• Capable of conducting first-level analysis on faults/incidents reported.

• Handling P2/P3/P4 customer incidents, adhering to defined SLAs.

L2: UCA

• Hands-on with UCA platform for alarm correlation and fault data aggregation.

• Ability to start/stop Valuepack services, collect logs, and analyze log outputs for troubleshooting.

L2: OpenNMS / UTM / UOC / EDB / SAP BO

• Assist in the configuration of new devices in OpenNMS, MIB Loading, ensuring proper data flow and correlation.

• Investigate and resolve L2-level issues related to device discovery, event generation, data collection, and SNMP polling. Escalate unresolved or critical issues to L3 teams with a detailed analysis.

• Experience with EDB (Event Database) handling and analysis.

• Willingness and ability to work in rotational shifts (24/7 support environment).