ORN Advisor

WE'RE HIRING | CUSTOMER JOURNEY ADVISOR | ORN JOURNEYS

Location: Bengaluru

Experience: Freshers &Candidates with experience in travel and tourism, travel sales, holiday package sales, or travel consulting are encouraged to apply.

Employment Type: Full-time | On-site

Function: Sales & Customer Experience

Are you passionate about travel, customer interaction, and sales Join ORN Journeys as a Customer Journey Advisor and help travelers discover, plan, and experience memorable journeys.

About ORN Journeys

ORN Journeys is reimagining travel by bringing together mobility, stays, journeys, local operations, technology, and customer support into one connected travel ecosystem. Our goal is to make travel simpler, more accessible, and more reliable.

About the Role

The Customer Journey Advisor is a premium, customer-facing sales role where you will guide customers from their first enquiry through booking, pre-departure preparation, travel support, and post-trip engagement.

You will be the primary point of contact, helping customers choose the right travel experiences while building lasting relationships.

Key Responsibilities

• Understand customer travel requirements, preferences, budgets, and expectations.
• Recommend suitable travel products, holiday packages, and customized itineraries.
• Explain itineraries, package inclusions, pricing, visa requirements, documentation, and payment processes.
• Handle inbound and outbound customer calls.
• Follow up with interested customers and convert enquiries into confirmed bookings.
• Maintain accurate customer information and follow-up activities in the CRM.
• Coordinate with product and operations teams to ensure smooth customer fulfilment.
• Support pre-departure readiness and resolve customer queries.
• Build customer relationships and identify repeat-travel and referral opportunities.

Who We're Looking For

• Fresh graduates from any discipline with a passion for travel and customer conversations.
• Candidates with experience in travel and tourism, travel sales, holiday package sales, or travel consulting are encouraged to apply.
• Excellent spoken English and strong communication skills.
• Kannada, Hindi, and other regional languages are an advantage.
• Confident, persuasive, and customer-focused approach.
• Comfortable with sales targets, follow-ups, and CRM tools.
• Strong organizational skills and attention to detail.
• Willingness to work from our Bengaluru office.
  

Interested candidates Get in touch!

Asha | HR – ORN Journeys

• 9731029443