Orm executive

Role Description The ORM Executive role at Voix.Digital is a full-time, on-site position based in Mumbai. The ORM Executive will monitor and manage brand presence across online platforms, including social media, review sites, and forums, ensuring timely responses to customer feedback and inquiries. Day-to-day responsibilities include tracking brand mentions, analyzing sentiment, coordinating with internal teams to resolve issues, and preparing regular ORM performance reports. The role also involves creating response frameworks, supporting crisis communication efforts, and collaborating with content and marketing teams to strengthen overall brand reputation.

• Upto 1 year experience
• Strong skills in online reputation management, social media monitoring, and handling customer feedback across digital platforms.
• Ability to research brand-related conversations, analyze sentiment, and prepare clear, data-driven reports for stakeholders.
• Excellent written and verbal communication skills with a focus on professional, empathetic, and brand-aligned responses.
• Experience collaborating with marketing, content, and customer support teams to address issues and improve brand perception.
• Comfort working with ORM tools, social listening platforms, and basic analytics dashboards.
• Strong organizational skills, attention to detail, and the ability to manage multiple conversations and tasks simultaneously.
• Bachelor's degree in Marketing, Communications, Public Relations, or a related field is preferred.
• Prior experience in ORM, digital marketing, or social media management, ideally within an agency environment, is an advantage.