ORM Executive - Junior

Company Description

EKO STAY is a premier provider of professionally managed vacation homes, founded in 2018 by hospitality experts with a vision to redefine the homestay experience across India. With a growing portfolio of over 150 carefully curated villas in 12 cities, EKO STAY delivers unmatched hospitality that combines comfort, convenience, and memorable experiences. Known for its emphasis on innovation and customer-centric services, EKO STAY has become a leader in the alternative accommodation space. The company is dedicated to sustainable growth, ensuring exceptional stays for guests across diverse destinations.

Overview:

The ORM (Online Reputation Management) Executive is responsible for optimizing online listings, managing brand identity, and handling client grievances. This role involves enhancing the company's online presence through various strategies, ensuring customer satisfaction, and maintaining a positive brand image.

Key Responsibilities:

- OTA Optimization - Reviews and Ratings:

Monitor and manage reviews and ratings on Online Travel Agencies (OTAs).

Implement strategies to improve overall ratings and manage feedback effectively.

Engage with customers through reviews to foster positive relationships and address concerns.

- Website Listing Optimization:

Regularly update and optimize property listings on the company website.

Ensure all listings are accurate, detailed, and attractive to potential clients.

- Image Optimization:

Optimize images on the website for better performance and visual appeal.

Enhance brand identity through consistent and high-quality imagery.

Collaborate with the design team to create compelling visuals that align with the brand's image.

- Maintaining Brand Identity Online:

Uphold and promote the company's brand identity across all online platforms.

Ensure all online content reflects the company's values, mission, and branding guidelines.

Monitor online presence to ensure consistency and quality of the brand's

representation.

- Addressing Client Grievances:

Respond promptly and professionally to client complaints and grievances.

Provide solutions and follow-up to ensure customer satisfaction.

Document and report recurring issues to improve overall service quality.

- Handling Escalations and Damage Control:

Manage and resolve escalated issues effectively to mitigate potential damage to the brand.

Develop and implement damage control strategies to handle negative publicity.

Communicate with affected clients to restore confidence and trust in the brand.

- Listing New Properties and Delisting Inactive/Non-performing Listings:

Identify and list new properties on various platforms.

Monitor the performance of listings and delist properties that are inactive or underperforming.

Ensure all active listings are current and optimized for best performance.

Pay: 20,000.00 - 25,000.00 per month