Description
Role Overview :
Were hiring a Senior Product Manager to own zero-to-one and one-to-scale initiatives across our voice platform (LLMs, STT/TTS, telephony). You will turn ambiguous problems into shipped, reliable capabilities that move enterprise-scale business KPIs.
Youll work closely with Engineering, Design, and GTM teams to deliver intuitive, self-serve workflows customers love while balancing quality, speed, and cost.
Key Responsibilities
Product Strategy & Prioritization :
- Define a clear product vision and roadmap; translate goals into outcomes
- Lead initiatives from discovery through launch and iteration
- Sequence now / next / later using explicit impact, effort, and risk trade-offs
- Maintain clear decision rationale and cross-team alignment
Platform & Self-Serve Workflows
- Design intuitive self-serve experiences (dashboards, configuration, testing)
- Enable customers to set up, experiment, and scale independently
- Establish opinionated defaults and templates balancing speed, safety, and flexibility
Quality, Growth & Measurement
- Improve agent performance across reliability, responsiveness, accuracy, and conversion
- Design experiments, metrics, and feedback loops that drive measurable improvement
Analytics & Insight To Action
- Convert conversation data into actionable insights
- Close the loop with product changes (knowledge updates, prompt tuning, playbook refinement)
Integrations & Ecosystem
- Evolve platform integrations and partner ecosystem
- Unlock customer workflows and compound long-term platform value
Competitive Strategy & Moat Building
- Maintain strong market awareness and competitive positioning
- Build durable advantages through data, platform capabilities, and execution speed
Enterprise Readiness & Operational Excellence
- Champion security, privacy, compliance, and reliability standards
- Drive operational rigor across the full stack
Customer Experience Design
- Partner with Design to create human-centered experiences
- Make complex setup, testing, and live operations feel simple
Cross-Functional Leadership
- Collaborate with Engineering, Design, Sales, and Customer Success
- Communicate clearly, align stakeholders, and unblock execution
What You Bring
Required Experience :
- 8 - 10 years in Product Management (Senior/Lead level)
- Experience with AI/ML, voice, contact center, or real-time B2B/enterprise products
- Shipped LLM-powered workflows or agents (prompting, RAG, evaluation, safety, A/B testing)
- Strong understanding of telephony systems and cost-reliability trade-offs
- Proven revenue-centric impact (renewals, collections, win-ratesnot just usage metrics)
- Strong systems thinking (queues, back-pressure, warm vs cold starts, cost envelopes)
- Excellent execution skills : clear PRDs, strong specs, causality-driven experiments
- Enterprise stakeholder expertise : discovery, solutioning, objection handling, executive storytelling
Bonus Qualifications
- MBA or equivalent business training
- Experience owning pricing & packaging for enterprise AI/voice products
- Led competitive win/loss programs or platform ecosystem partnerships
How We Work
- High-energy, value-focused culture with small teams and high ownership
- Rapid iteration, bias toward shipping, and measurable outcomes
- Growth-minded peers and empowering leadership
- Strong customer obsessionreal time with enterprise users beats assumptions
Why This Role
This role offers the opportunity to lead the strategy and development of cutting-edge AI-driven voice products, directly shaping customer success while driving innovation at enterprise scale.
(ref:hirist.tech)
