Collaborate with Change Management Lead, Project Leads and Project Sponsors to determine change management scope and effort
Apply Organization Change Management (OCM) framework, methodology and tools to create a change strategy to support adoption of the changes
Document all impacts of process or tool change to determine user support and resistance
Work with the Change Management Lead and Project Leads to insure that change management activities are incorporated into overall project plan
Support the design, development, delivery and management of all engagement activities, including communications
Demonstrate experience in using multiple digital communication channels to engage stakeholders and impacted users across geographies
Ensure high quality and timely execution of communication plans and strategies by on time design and development of quality communication collaterals – Mailers/ newsletters/ posters/ flyers etc.
Support training efforts by managing the development and deployment of training materials using effective training channels
Report project level status, metrics, issues and risks on an ongoing basis to the Executive Leadership
Skills Required
Experience and knowledge of change management principles, methodologies and tools
Team player with strong interpersonal skills and ability to take a leadership role when necessary
Ability to quickly assimilate and apply new concepts, business models, etc.
Ability to establish and maintain strong relationships
Flexible and adaptable; able to work in ambiguous situations
Excellent business, communications and interpersonal skills
