Order & Shipping Processing Associate - India

Full job description

Salary: ₹35,000 – ₹45,000/month gross base salary, plus up to approx. ₹28,600/month performance bonus, if earned. Bonus eligibility starts after the first full month of employment.

Hours: Full-time, 48 hours per week

Schedule: Monday to Friday, 9:00 AM to 7:00 PM U.S. EST — India night shift

Days Off/Vacation:

• 5 paid vacation days after one year of employment
• Up to 6 paid days for National Indian Holidays

About the Rol

eWe are looking for a responsible and detail-oriented Order & Shipping Processing Associate to support our order fulfillment and shipping operations. In this role, you will process customer and vendor orders, create and manage shipping labels, track packages, and communicate with vendors to make sure orders are delivered accurately and on time

.
This position requires strong attention to detail, good spoken and written English, and the ability to work during overnight hours aligned with U.S. business operation

s.
Main Responsibilit

• iesProcess customer and vendor orders from start to fin
• ishCreate, review, and manage shipping lab
• elsTrack packages and follow up on shipment sta
• tusCommunicate with vendors regarding order details, delivery timelines, and shipping iss
• uesMaintain accurate records of orders, invoices, payments, and tracking informat
• ionVerify order details and ensure information is correct before shipm
• entFollow up on delayed, missing, or incorrect shipme
• ntsReport order or shipping issues to the appropriate team memb
• ersSupport the team in ensuring timely delivery and high service qual

ity
Requirem

• entsExperience in order processing, shipping coordination, logistics, vendor coordination, or supply chain sup
• portGood spoken and written English communication sk
• illsComfortable speaking with vendors and internal team mem
• bersBasic knowledge of Microsoft Office, especially Excel and
• WordStrong attention to detail and accu
• racyOrganized, reliable, and able to manage multiple orders at
• onceAbility to work under pressure and solve problems qui
• cklyWillingness to work an overnight shift aligned with U.S. h

ours
Nice to

• HaveBachelor's degree in Business, Supply Chain, Operations, Commerce, or a related
• fieldExperience with shipping labels, package tracking, courier portals, or order management sy
• stemsExperience working with international vendors or U.S.-based
• teamsPrevious experience in e-commerce, jewelry, retail, or logistics opera

tions
Why Work W

• ith UsSecure job with a company that has been in business for 35+
• yearsOpportunity to grow your career in e-commerce and oper
• ationsWork with an international jewelry
• brandLearn order processing, shipping coordination, vendor communication, and U.S. business oper
• ationsBe part of a stable, growing company with a global custome
• r basePaid vacation and Indian National Holiday be
• nefitsMonthly performance bonus opportunity after the first full month of empl

oyment
About Brillia

nce.comBrilliance.com is an established international jewelry brand with over 35 years of experience in the diamond and fine jewelry industry. We specialize in engagement rings, diamonds, and fine jewelry, serving customers across the United States and internati

onally.
We are growing our operations team in Surat and are looking for reliable, detail-oriented professionals who want to build a long-term career

with us.
Job Type:

Full-timePay: ₹35,000.00 - ₹45,000.00

per month

• Benefits:Paid

time offAbility to commute/

• relocate:Surat, Gujarat (Surat): Reliably commute or planning to relocate before starting work (

Required)

• Language:English (

Required)Shift avai

• lability:Night Shift (P
• referred)Day Shift (

Required)Work Location: