Order Processing / logistics coordinator

Order Processing

Receive and process customer Purchase Orders (POs).

Verify order details, pricing, and product specifications.

Create Sales Orders in the ERP system.

Ensure accurate order entry and documentation.

Customer Coordination

Communicate order confirmations and delivery schedules to customers.

Handle customer queries related to orders and deliveries.

Maintain regular follow-up with customers regarding order status.

Internal Coordination

Coordinate with Production, Planning, Stores, Dispatch, and Logistics teams.

Follow up on pending orders to ensure timely delivery.

Resolve order-related issues with internal departments.

Documentation

Maintain customer order records and supporting documents.

Prepare Proforma Invoices, Delivery Instructions, and other required documents.

Ensure proper filing of order-related records.

Reporting

Prepare daily order status reports.

Track pending orders and dispatch schedules.

Update MIS reports and maintain ERP records.