Order Manager Service Implementation Manage

Key Responsibilities

• Lead and coordinate project kick-off calls with business account teams, customers, and engineering resources
• Manage and oversee large teams (up to 100 FTEs) across order management and implementation functions
• Ensure accurate submission and validation of order forms as per SOP guidelines
• Maintain and update customer-level data in workflow and order management systems
• Develop and execute communication plans for project stakeholders, defining roles and responsibilities
• Provide structured documentation for Network Operations including outage handling, escalation procedures, and customer-specific requirements
• Conduct weekly project status meetings with all stakeholders and ensure timely reporting
• Manage project changes and communicate impact analysis and implementation strategies to customers
• Approve or manage exception requests for non-standard site or device configurations
• Coordinate scheduling and execution of site activities such as surveys, WAN/LAN activation, and acceptance testing
• Track end-to-end project progress and resolve issues blocking site readiness or acceptance
• Audit, validate, and approve/reject order forms to minimize errors and rework
• Conduct project closeout meetings with customers upon completion
• Mentor and coach team managers and supervisors for skill development and career growth