Order Manager

Critical Skills Required

• Strong Order Management expertise with SAP knowledge and Logistics or Supply Chain Management background.
• Experience in Customer Service, Service & Work Order Management, Field Service Management, RMA, Reverse Logistics, Warranty Management, and Renewals.
• Understanding of business operations and project management across voice and non-voice BPO operations.
• Exceptional leadership, people management, and mentoring skills.
• Minimum 6–7 years of hands-on experience in Order Management.
• Excellent English verbal and written communication skills.
• Strong client management and stakeholder engagement abilities.
• Sound decision-making and problem-solving skills.
• Self-motivated with the ability to inspire and motivate teams through constructive feedback.
• Ability to perform under pressure with minimal supervision.
• Proficiency in Microsoft Office applications, with advanced Excel skills.

Candidate Specification

• 10–12 years of overall professional experience.
• Minimum 6–7 years of experience in Order Management.
• At least 5 years in a supervisory role or 3 years in a managerial role within a similar process.

Good to Have Skills

• Prior experience in the Medical Devices domain.
• Exposure to AI and automation initiatives.
• Experience with P&L management and margin improvement initiatives.

Education Qualification

• Graduate degree required.
• Professional qualifications in Order Management, Supply Chain, or Logistics are preferred.

Shift Requirement

• US Shift – PST (Mandatory)