Order Manager - Bangalore

Fresher

Save

Early Applicant

Job Description

Role Overview

Ensure timely, accurate, and First Time Right (FTR) order login by managing order pendency and ageing
Drive reduction in relog rates, processing delays, and backlog
Coordinate with cross-functional teams (KAM, SAM, PM, Product, Finance, IT) for seamless order processing
Ensure documentation and audit compliance across all orders

Key Responsibilities:

Own end-to-end order governance, including monitoring order login TAT and improving FTR rates
Resolve operational and system-related challenges impacting order processing
Manage complex and high-value solution orders to ensure correct configuration and timely closure
Drive escalation management and ensure faster resolution of issues
Handle audit holds and documentation gaps to enable order clearance
Track and reduce relogged orders and improve overall order quality
Guide and align the Order Entry team to ensure accuracy and efficiency

Performance & Governance:

Monitor and analyze order management KPIs and drive continuous improvement initiatives
Conduct daily reviews of order pendency, ageing, and operational issues
Engage with business teams to improve order login experience and satisfaction
Collaborate with IT/Product teams for system stability and process enhancements
Ensure weekly performance tracking and monthly process reviews with stakeholders
Drive order booking reconciliation and alignment with sales records

Key Stakeholders: