Order Management - Telecom || Bengaluru Location || US Shifts || WFO

HCLTech is hiring for Order Management Telecom Domain || US hours Work from Office

Interested candidates please drop in your resume on below Email

Subject of Mail - Telecom Resume

Id - [Confidential Information]

Total Experience -

Relevant Experience in Order Management Telecom

Ethernet Experience-

Current CTC

Expected CTC -

Relocation - Yes/No

Notice period-

Above details are mandate ,

Hike - as per market standards,

Only relevant & Eligible candidates will be contacted.

Your Role & Responsibilities

Order Management's primary responsibility is to ensure the order is verified, keyed, submitted and is completed and flows to billing. The process involves several handoffs and complexities based on the region, Customer, product and other variations depending on services sold.

Responsibilities include:

-Internet dedicated circuit, Ethernet connection, PIP circuits,

Access Circuit

-Understands what a provisioning team does with order.

-Understanding of LEC.

-Customer handling experience

Order verification (OVC) and Order Entry

Data gathering and order verification with the customer to include:

Customer name and technical and site contacts, site readiness

Products ordered, product intervals and customer delivery date requirements

Review order status communication plan

Confirm all documentation and Customer information provided by Sales, Solution Architect, Global Client Services and the Customer is complete

Update and complete order information

Submit order to provisioning

Fallout / Exception Order Management:

Track assigned orders, resolve order fallout tasks and drive resolution of order rejections

Escalate to supplier organizations on orders requiring action

Confirm that all pre-work activities related to activation are complete

Coordinate test and install

Scheduling activation

Perform all Order Management fallout functions, generally tied to groups of orders for a single client or project

Provide senior level support for escalated orders, high visibility clients, and high revenue orders

Manage and resolve fallout in specialty areas such as circuit provisioning and Network builds Provide vendor partner oversight

Skills and Qualifications

• Mandatory knowledge of Telecommunications, Networking Technologies, and Solutions Mandatory
• SFDC tool & processes knowledge
• Must have the ability to deliver written and verbal messages with customers
• Requires critical thinking in the decision-making process
• Overall technical aptitude and forward thinking
• Must be English literate and numerate
• Strong customer service focus with drive to deliver a world-class customer experience
• Clear confident communicator with strong written and verbal presentation skills
• Ability to work on own initiative with minimal supervision and also as part of a wider project/team
• Perform well under pressure to meet deadlines
• High attention to detail, data accuracy and quality of input
• 1-2 years demonstrable experience in a Business to Business (B2B) / Corporate Environment Problem management skills and strong analytical skills.

How You'll Grow

At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.

Why Us – HCL DPO

• We are one of the fastest-growing large tech companies in the world, with offices in 60+ countries across the globe and 222,000 employees
• Our company is extremely diverse with 165 nationalities represented
• We offer the opportunity to work with colleagues across the globe
• We offer a virtual-first work environment, promoting a good work-life integration and real flexibility
• We are invested in your growth, offering learning and career development opportunities at every level to help you find your own unique spark
• We offer comprehensive benefits for all employees
• We are a certified great place to work and a top employer in 17 countries, offering a positive work environment that values employee recognition and respect

Equality & Opportunity for All

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.