Order Management Specialist

The ideal candidate will possess strong analytical and critical thinking skills to process incoming complex orders, review contracts and work in Oracle and Chronos systems. On a daily basis, you will work very closely with different business partner teams such as Sales, Accounting, and the COE Support team to ensure all orders are processed successfully and accurately. A successful candidate will be a self-reliant, conscientious problem solver with excellent attention to detail.

Required Skills

• Experience processing the sale order entry of customer purchase orders in an ERP system (e.g. Oracle, SAP, NetSuite, SFDC)
• Possess understanding of basic order transaction requirements around hardware, service, subscriptions & credits
• Ability to move quickly thorough numerous order entry steps, utilizing various systems simultaneously (SFDC, Oracle), with accuracy while paying close attention to detail and quality
• Ability to review contracts – calling out non-standard terms
• Ability to work in a case queue environment and manage multiple cases efficiently
• Ability to work within a fast-paced team environment, and respond to new orders or change orders quickly
• Investigate and resolve order related discrepancies
• Flexibility to be available for extended hours and occasional weekend work during end of quarter and other high-volume periods
• Prior experience with SalesForce.com or similar CRM platforms
• Proficient in basic Excel, Word, MS Outlook, and Windows functions
• Assist in special projects that may arise
• Identify recurring order management issues and participate in team discussions and contribute suggestions to improve processes, business practices, and tools
• Sense of humor is essential

Required Qualification: BE/BTech, MCA, BCA

Relevant Experience of 3-8 years on Order Management

Working Shift: US Shift

Work Location: Onsite Old Madras Road, Bangalore