We are looking for Order Management Billing Specialist to join our Billing team in Hyderabad. This is an amazing opportunity to work in Billing Team for Clarivate. Proactively perform a variety of Billing/E-Billing activities and supporting administrative and organizational activities to assist the team in providing a superior client experience. The team consists of approx. 35-40 employees and is reporting to the Manager/Sr. Manager
About You - experience, education, skills, and accomplishments
- Must have 2+ year of experience for Senior Order Management Billing Specialist in Billing domain
- Thorough knowledge of Order to Cash cycle
- B. Com Graduate (preferred) with min 50% marks throughout education
It would be great if you also had . . .
- Basic Excel knowledge
- Strong client orientation
- Analytical Skills attention to detail
- Time Management ability to work well under pressure and deliver to agreed timelines.
- An ability to work in a complex and dynamic international environment
- Self-motivation and a strong team ethic
- Initiative and flexibility
- Excellent written verbal communication skills
What will you be doing in this role
- Manage the end-to-end order management process, including order entry, tracking, fulfillment, and billing
- Collaborate with internal teams, including sales, finance, and customer service, to ensure timely and accurate order processing
- Handle customer inquiries related to order status, billing, and payments
- Perform daily, weekly, and monthly reconciliations of sales orders, invoices, and payments
- Work closely with the sales team to ensure accurate pricing, discounts, and promotions are applied to customer orders
- Maintain and update customer data in Salesforce, Oracle EBS
- Support the billing process, including generating invoices, resolving billing issues, and ensuring accurate revenue recognition
- Collaborate with global teams to ensure consistency in order management processes and procedures
- Continuously improve order management and billing processes, including identifying areas for improvement and implementing process enhancements
- Generate reports and analyze data to provide insights into order management and billing performance
