Order Management Analyst

Summary:

Responsible for delivering high-level customer service and ensuring on-time, in-full shipments. Act as the link between the Cash Cycle Department and external contacts, contributing to the continuous improvement of the process.

Job Responsibilities:

• Order management, including EDI ordering (Idoc corrections, issue resolution for EDI related problems).
• Handle all incoming customer queries and requests.
• Continuously improve service levels in cooperation with internal teams and other parts of the business.
• Ensure proper communication between the company and customers.
• Maximize customer satisfaction level and order entry accuracy.
• Adhere strictly to internal control procedures.
• Manage logistics activities in certain markets, ensuring Key Performance Indicators meet targets.
• Proactively manage relationships with third-party logistics providers and collaborate with Supply Chain and Customer Service teams.
• Work flexibly in shifts and handle work pressure during peak seasons.

Required Skills:

• Strong customer service skills.
• Excellent communication abilities.
• Problem-solving skills for EDI related issues.
• Ability to work under pressure and in a competitive environment.

Education & Qualifications:

• Relevant educational background in business, logistics, or a related field.
• Experience in order management and customer service roles preferred.