Order Fulfilment Lead - Insulation & Components

Location:

Mysore, Karnataka, India

Job ID:

R0124444

Date Posted:

2026-11-04

Company Name:

HITACHI ENERGY INDIA LIMITED

Profession (Job Category):

Customer Service & Contact Center Operations

Job Schedule:

Full time

Remote:

No

Job Description:

Job Description

The opportunity

Hitachi Energy is currently looking for an Project Specialist for PGTR I & C Factory to join their team in MYSURU, India. This team seeks a skilled and motivated individual.

Transformers BU team leverages innovative and diverse technology to transform energy, delivering social, environmental, and economic value and enabling a sustainable energy future for current and future generations. The business's comprehensive portfolio includes power transformers, traction transformers, insulation and components, digital sensors, and transformer services. The Company's transformers have been deployed across power generation, transmission, and distribution to metals and mining, oil and gas, commercial and infrastructure projects, and mobility. As the grid becomes more complex, the transformers play an increasingly vital role in improving power quality and network management. The Company is proud to introduce its TXpert™ Ecosystem, the next level in transformer digitalization, further advancing its commitment to innovation and sustainability.

The ideal candidate must enjoy working in a dynamic, fast-paced business environment. He or she must be flexible to accommodate business requirements and experience in working with diverse groups and cultures. The ability to multitask & delivers within timelines is essential. The candidate will have excellent communications skills.

How you'll make an impact

• Own end-to-end execution of projects for assigned region from order booking to dispatch, ensuring adherence to timelines, quality, and customer commitments.
• Drive key order handling activities including Sales Order Booking, BOM creation, drawing release, and delivery confirmation.
• Collaborate with Production and SCM to verify material readiness, production scheduling, and dispatch planning.
• Act as primary interface with customers for delivery updates, order clarifications, and after-sales issue resolution.
• Ensure effective documentation management including dispatch and payment documents.
• Resolve post-delivery concerns such as shortages, wrong supplies, and claims, ensuring customer satisfaction.
• Lead and manage a team of Project/Order Handling professionals, ensuring clarity of roles, workload balance, and performance outcomes.
• Drive goal setting, performance management, and periodic reviews, aligned with business and customer KPIs.
• Build team capability through coaching, mentoring, and structured development plans (functional + behavioral).
• Foster a high-performance, customer-centric culture, ensuring accountability and collaboration across functions.
• Ensure team adherence to standard processes, SAP discipline, and compliance requirements.
• Drive continuous improvement initiatives in order handling efficiency, cycle time reduction, and customer experience.
• Live and promote Hitachi Energy values of safety and integrity, ensuring responsible actions and a safe working environment.
• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for yourcolleagues and the business

Your background

• A bachelor's degree in electrical/mechanical engineering or Diploma.
• Around 3 to 5 years relevant experience in project management / Order management in Supply chain & Logistics will be the added advantage.
• Excellent communications / analytical and problem-solving skill with ability to manage multiple tasks.
• Excellent analytical skills and understanding of data analysis/statistical methods
• Good knowledge of MS Office and databases. SAP PP module experience is must.
• Excellent communication skills.
• Great attention to details and results driven approach.
• Excellent organizational and leadership abilities
• Proficiency Kannada is must, English communication preferred.

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Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles-particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions-additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.