Job Description:
Roles & Responsibilities include
- Perform start-to-finish support of Oracle Health Millennium Scheduling modules, for both inpatient and outpatient, including appointment scheduling, medical necessity checks, appointment-based orders, block management, and resource management. Understand the impact to downstream workflows in registration, surgery pick lists and documentation, and so on.
- Provide direct support for system troubleshooting, issue resolution, and optimization of existing installations, ensuring minimal downtime and seamless integration with other EHR components.
- Conduct workflow assessments and collaborate with client stakeholders (e.g., clinic front desk staff, surgery and procedure schedulers) to identify opportunities for process improvements and system enhancements.
- Manage scheduling impacts with system upgrades, releases, and enhancements, including testing, validation, and end-user training to ensure compliance with regulatory standards and clinical best practices.
- Facilitate stakeholder meetings, develop agendas, track action items, and document solutions to support Go-Live activities and post-implementation sustainment.
- Develop and maintain operational documentation (ITIL run books), including build standards, common troubleshooting resolution steps, governance requirements, policies, and procedures.
- Monitor system performance, generate reports using tools like LightsOn, and recommend optimizations to improve care delivery and revenue generation.
- Stay updated on scheduling Oracle Health updates, US regulatory requirements, and industry trends to advise on strategic system alignments.
