Oracle Transportation Management Functional Consultant

Role: Oracle Transportation Management Functional Consultant

Experience: 5-10 years

• Work Type: Remote (Hybrid if the candidate is located in Hyderabad)
• Location: India
• Shift Timing: IST – US CST overlap

Job Title: Oracle Transportation Management Functional Consultant

Role Overview: Oracle Transportation Management Functional Consultant will be providing second‑level functional support for OTM Module. This Role focuses on resolving functional break-fix incidents and data integrity issues, primarily by executing well-defined Standard Operating Procedures (SOPs). Responsibilities include providing support during month-end close, assisting in smoke testing, performing in-depth root cause analysis for recurring & non-recurring issues, and supporting new enhancements/projects by taking knowledge transitions from the product teams, all while continuously identifying opportunities to automate these SOP-driven tasks.

Key Responsibilities

· Act as functional escalation points for Oracle Transportation Management Functional Consultant.

· Analyse and resolve medium to complex functional issues that cannot be resolved by L1 support.

· Perform root cause analysis (RCA) for recurring issues and support permanent fixes.

· Resolve functional break-fix calls either permanently or by workaround

· Handle issues related to data in the production instance

· Follow up on SRs, patches, and issues to ensure resolution

· Conduct training for power users on the application and support functionalities

· Conduct root cause analysis and error detection/correction

· Provide 24/7 in-person or Zoom support for priority / critical day-to-day operational issues

· Provide 24/7 in-person or Zoom support for month-close activities

· Monitor integrations for data leakage and error handling

· Perform smoke testing after planned/unplanned system outages to ensure stability

· Resolve functional issues related to OTM.

· Monitor daily OTM processes such as Order release creation, Shipment planning, Tendering, Event updates, Freight settlement flow

· Validate and troubleshoot failed jobs, automation agent errors, and process delays.

Required Skills & Qualifications

· Bachelor's degree in IT, Computer Science, or equivalent practical experience.

o 5–10 years of functional support experience in OTM and Strong hands‑on expertise in Shipment planning, Tendering and communication, Rate Management, Execution & Tracking, Freight Payment.

· Ability to perform RCA and functional troubleshooting independently.

· Excellent communication, problem-solving, and customer service skills.

· Experience working in a 24x7 or enterprise support environment

· Ability to work with cross-functional teams and escalate issues effectively.

· Knowledge is ITIL is must.