Oracle Service Cloud

Role: Oracle Service Cloud Consultant

Job location: India (Remote - Work from home)

Strong experience in Oracle Service Cloud (RightNow) configuration and administration including Incidents, Contacts, Organizations, and Custom Objects.

Hands-on experience in configuring Workspaces, Business Rules, Workflows, SLAs.

Configure custom objects and fields using Object Designer.

Develop Customer Portal (CP) customizations using PHP, HTML, CSS, and JavaScript.

Develop custom scripts, widgets, and integrations for Customer Portal.

Implement Custom Process Models (CPM) for automation.

Configure reports, dashboards, and analytics.

Implement UI Extensions and Add-ins where required.

Familiarity with Connect Web Services (SOAP/REST APIs) and ROQL for integration and data retrieval.

Custom Email generation and Mailbox configuration

Custom Field/Menu management, Profile and Access Management

Interested candidates, please share cv: [Confidential Information]