Role & Responsibilities
- Provide end-to-end production support for Oracle Revenue Management systems, ensuring optimal system performance and business continuity.
- Troubleshoot and resolve production issues effectively, engaging with cross-functional teams to expedite resolution and minimize system downtime.
- Manage and prioritize incident escalations and service requests, maintaining clear communication with stakeholders during critical periods.
- Execute performance tuning and proactive monitoring to identify potential system bottlenecks, thereby enhancing overall operational efficiency.
- Collaborate with Oracle developers and system administrators to implement patches, upgrades, and process improvements.
- Document system configurations, support procedures, and incident resolutions to support ongoing team knowledge sharing and operational consistency.
Skills & Qualifications Must-Have
- Proven expertise in Oracle Revenue Management systems and production support environments.
- Strong background in incident management, troubleshooting, and problem resolution methodologies.
- Proficiency in Unix/Linux scripting and database query languages (SQL) for effective system monitoring and diagnostics.
- Sound understanding of Oracle applications, revenue recognition processes, and system integrations.
- Ability to work efficiently in high-pressure on-site environments, managing time-sensitive issues with precision.
Preferred
- Relevant Oracle certifications and technical credentials that demonstrate industry expertise.
- Experience with ITIL frameworks and best practices in IT service management.
- Familiarity with performance tuning tools and techniques for optimizing system operations.
