Key Responsibilities
- Provide Level 1 support for organization and location configuration in Oracle
- Troubleshoot issues in Receiving and Receipt Accounting workflows
- Manage and monitor incident tickets for Oracle Inventory Management
- Perform initial impact assessment of reported issues and route complex ones appropriately
- Deliver strong support during Month-End and Quarter-End closures
- Ensure compliance with SLA by managing ticket queues and response times
- Work on inventory reconciliation, visibility, and accuracy checks
- Document solutions, root causes, and contribute to knowledge base articles
- Support period-end activities related to Oracle Inventory and Receipt processes
- Collaborate with cross-functional teams during business-critical events
- Implement best practices for system configurations and issue triaging
Required Skills & Experience
- 5+ years of hands-on experience in Oracle Inventory Management
- Strong understanding of Receiving and Receipt Accounting
- Experience in configuring organizations and locations in Oracle
- Familiarity with month-end/quarter-end closure processes
- Solid troubleshooting and issue triage skills
- Proficiency with incident/ticket management systems (e.g., ServiceNow, JIRA)
- Excellent documentation, communication, and coordination skills
- Ability to perform under pressure during peak operational periods
Qualifications
- Experience with Oracle ERP Systems (especially Inventory modules)
- Prior exposure to Service Desk/Technical Support environments
- Knowledge of inventory control concepts and reconciliation practices
- Strong analytical thinking with a customer-first approach
