Job Description – Oracle HCM Functional Consultant – Help Desk
Experience: 4–8 Years
Locations: Noida, Pune, Mumbai, Chennai, Bengaluru, Hyderabad, Coimbatore
Role Overview
We are looking for an experienced Oracle HCM Functional Consultant – Help Desk to join our team. The candidate should have strong hands-on experience in the Oracle HCM Help Desk module and must have worked on at least one end-to-end Oracle HCM Help Desk implementation.
Key Responsibilities
- Implement and configure Oracle HCM Cloud Help Desk solutions based on business requirements.
- Gather requirements, conduct fit-gap analysis, and translate business needs into Oracle HCM solutions.
- Configure Help Desk offerings, categories, queues, assignment rules, service requests, and related functionalities.
- Work with HR/Business teams to understand and optimize HR service delivery processes.
- Support integrations with other Oracle HCM modules and third-party applications.
- Prepare functional specifications, configuration documents, test scenarios, and user guides.
- Conduct SIT/UAT and support defect resolution.
- Provide post-production support and troubleshoot functional issues.
- Collaborate with technical teams, business stakeholders, and project teams throughout the implementation lifecycle.
Mandatory Skills
- Strong experience in Oracle HCM Cloud – Help Desk.
- Minimum 1 end-to-end Oracle HCM Help Desk implementation is mandatory.
- Good understanding of Oracle HCM Cloud architecture and HR business processes.
- Experience in configuration, testing, and production support.
- Good communication and stakeholder management skills.
- Ability to work independently and coordinate with cross-functional teams.
Good to Have
- Knowledge of Core HR, Absence, ORC, Payroll, or other Oracle HCM modules.
- Experience with Oracle HCM integrations and reporting.
- Knowledge of Oracle HCM REST/SOAP APIs and OTBI/BIP.
- Oracle HCM Cloud certification will be an added advantage.
Note: Candidates without hands-on Oracle HCM Help Desk implementation experience will not be considered.
