Role: Oracle Fusion SCM Functional Consultant
Exp: 10 to 12 Years
Location: Bangalore , Chennai, Pune, Noida
Modules: WMS, OM + one of Inventory / Planning / Product Management
POSITION SUMMARY
- 10 years total experience; 5+ years in Oracle Cloud SCM (WMS, OM, Planning, Inventory).
- 2+ years in support services for the above modules (or similar).
- Hands-on support experience across at least three modules (must include WMS, OM + one of Inventory / Planning / Product Management).
- Module expertise:
- WMS: Inbound/outbound operations, RF workflows, replenishment, labeling, cycle counting.
- OM: Order orchestration, pricing, sourcing, approvals, fulfillment, ship confirm.
- Planning: Demand/supply plans, collections, exceptions, pegging, S&OP, scenarios.
- Inventory: Item setup, org structure, UOMs, reservations, transfers, cycle counts.
- Good to have: Redwood Visual Builder, Product Management, Supply Chain Execution.
- Experience with OTBI/BI Publisher reporting.
- Bachelor's in IT, Business, or related field.
- Oracle ERP functional knowledge; at least one Level 2 certification preferred.
- Strong analytical, problemsolving, communication, and interpersonal skills.
- Team-oriented with strong organizational and timemanagement abilities.
- Customer-centric mindset with commitment to highquality service.
- Knowledge of ITIL or service management frameworks.
Additional Job Description
- Serve as SME for L2/L3 support, including incident resolution, service requests, configuration changes, and enhancements.
- Manage daytoday operations of managed services and ensure timely issue resolution.
- Troubleshoot and resolve issues for Oracle-managed services teams.
- Maintain strong client relationships and ensure high satisfaction.
- Monitor service performance metrics and support continuous improvement initiatives.
- Collaborate with cross-functional teams for smooth service delivery.
- Stay updated on Oracle Cloud releases and industry trends.
- Support SLA management and compliance.
Prepare regular performance and client satisfaction reports.
