Oracle Fusion SaaS Technical Analyst

As a member of Oracle Customer Success Services (CSS) Support, your primary responsibility will be to deliver technical support and solutions for Oracle Fusion SaaS applications. You will resolve technical issues, build and enhance custom solutions, and support Oracle customers in leveraging a suite of cloud technical tools including VBCS, APEX, VBS, HDL/HSDL, BIP, OTBI, and Fusion AI Agent Studio. You will collaborate with both customers and internal Oracle teams, with a special focus on designing and deploying AI-driven automations and conversational solutions.

Key Responsibilities:
Deliver technical support and solutions for Oracle Fusion SaaS applications, specializing in VBCS (Visual Builder Cloud Service), APEX, VBS (Visual Builder Studio), HDL (HCM Data Loader), HSDL (HCM Spreadsheet Data Loader), BIP (BI Publisher), OTBI (Oracle Transactional Business Intelligence), and Fusion AI Agent Studio.
Design, develop, troubleshoot, and optimize custom applications, extensions, integrations, and AI agents using Oracle Fusion technical tools.
Create, enhance, and maintain reports with BIP and OTBI based on customer business needs.
Support clients with data migration and integration processes utilizing HDL and HSDL.
Develop, configure, and deploy conversational AI agents via Fusion AI Agent Studio, supporting customers in automating business processes and enhancing user experiences.
Advise clients on best practices for maximizing the use of Oracle's technical and AI tools, including ensuring compliance with Oracle security and privacy guidelines.
Collaborate with functional teams to translate business requirements into technical designs and solutions.
Liaise with Oracle Product Support for escalated technical issues and help ensure timely, quality resolution.
Prepare technical documentation, solution architecture, and status reports for stakeholders and project managers.

Role Requirements:
2 to 4 years of hands-on experience as a technical consultant in Oracle Fusion SaaS environments, with expertise in VBCS, APEX, VBS, HDL, HSDL, BIP, OTBI, and Fusion AI Agent Studio.
Demonstrated experience in building custom applications, reports, integrations, and AI-powered agents on Oracle Fusion Cloud.
Exposure to Oracle Fusion Cloud HCM modules.
Practical knowledge of Oracle's data loading and reporting tools (HDL, HSDL, BIP, OTBI).
Experience with Oracle Fusion AI Agent Studio for designing, implementing, and supporting AI-driven conversational flows and business automations.
Certification in Oracle Cloud and related technical tools, including AI Agent Studio.
Analytical and troubleshooting skills ability to resolve complex technical challenges.
Familiarity with SQL, XML/XSLT, JavaScript, PL/SQL, REST APIs, and other relevant technologies.
Excellent communication skills, capable of collaborating with cross-functional teams and explaining complex technical concepts to non-technical stakeholders.
Positive attitude, adaptability, and a continuous learning mindset regarding Oracle's evolving technology ecosystem.
Prior experience working with Oracle Support and consulting teams is preferred.
Willingness to work with global teams and support customers across time zones.

Desirable:
Experience working with global clients and in diverse environments.

Career Level - IC2