Oracle Fusion HCM Time and Labor Lead Analyst

As a Lead member of Oracle Customer Success Services (CSS) Support, you will deliver high-quality post-sales support and consulting to Oracle customers in the Time and Labor domain. You will serve as a subject matter expert, resolve advanced functional and technical queries, and champion customer adoption of new features including embedded AI. This role involves team leadership, handling escalations, guiding project delivery, and ensuring strategic adoption of Oracle Cloud best practices.

Key Responsibilities:
Serve as the Subject Matter Expert (SME) and primary customer contact for Oracle Fusion HCM Time and Labor, while leading and mentoring a team of consultants and analysts.
Drive the resolution of escalated L1/L2 functional issues lead business process analysis, requirement gathering, solution design, and optimization for Time and Labor implementations and support.
Guide and support customers in adopting new module capabilities, such as Redwood UX and embedded AI functionalities, including configuration and utilization of Oracle Fusion AI Agent Studio.
Mentor, coach, and provide leadership for junior team members, facilitating skill development and knowledge sharing.
Direct management of multiple simultaneous projects, ensuring accurate, timely, and quality delivery to clients.
Collaborate with Oracle teams and Product Support for escalation management and continuous improvement.
Prepare comprehensive project status and issue reports for senior stakeholders and represent the CSS function in executive meetings.
Foster a culture of continuous learning, innovation, and upskilling in AI and new Oracle technologies within the team.

Role Requirements:
5 to 8 years of hands-on functional experience with Oracle Fusion HCM, with primary focus on the Time and Labor module.
Demonstrated experience in leading and mentoring consulting/support teams, preferably within global or onsite-offshore delivery models.
Advanced skills in supporting, implementing, and optimizing Time and Labor functionalities, including time card management, scheduling, absence integration, rule configuration, and analytics.
Oracle Certification in Time and Labor or other relevant HCM modules.
Proven ability to guide customers in the adoption and optimization of embedded AI features within Oracle Fusion HCM Time and Labor.
Hands-on experience with, and (preferably) certification in, Oracle Fusion AI Agent Studio.
Strong analytical, troubleshooting and business process skills in workforce time management.
Excellent verbal and written communication skills, including experience engaging with executive stakeholders.
Familiarity with Redwood user experience and current Oracle updates.
Working knowledge of technical aspects such as SQL, Fast Formula, and Integration with other HCM modules.
Initiative, leadership, adaptability, and dedication to continuous learning.
Experience working with Oracle Support and consulting teams is preferred.
The role requires flexibility to support a global customer base across time zones.

Desirable:
Exposure to additional Oracle Fusion HCM modules (e.g., Payroll, Absence Management, Core HR, Security, Help Desk).
Experience with global clients and diverse operating environments.

Career Level - IC3