Oracle Fusion ERP Expert-Finance

As an Oracle Fusion Technical Consultant, you will act as a primary post-sales contact for customers, delivering both functional and technical expertise across Oracle Cloud ERP modules. You will troubleshoot and resolve complex issues, provide guidance on best practices, and serve as a trusted advisor-effectively bridging business requirements with Oracle Cloud capabilities.

This role demands a strong blend of functional domain knowledge and hands-on technical proficiency, combined with a customer-centric mindset. The ideal candidate should be adaptable, proactive, and comfortable operating within a 24/7 support environment.

Key Responsibilities

• Serve as the primary post-sales support contact for Oracle Cloud customers, resolving complex functional and technical issues across ERP modules.
• Diagnose and troubleshoot intricate business and system problems, ensuring timely and effective resolution.
• Translate customer business requirements into Oracle Cloud configurations and recommend optimal solutions aligned with best practices.
• Provide hands-on technical support for integrations, data loads, reports, and workflows using Oracle tools and frameworks.
• Manage escalated cases by collaborating with cross-functional internal teams while setting clear and realistic expectations with customers.
• Drive continuous improvement in support processes, tools, and documentation to enhance overall service delivery.
• Maintain comprehensive technical and functional documentation for solutions, issue resolutions, and knowledge sharing.
• Stay up to date with Oracle Cloud releases, new features, and industry best practices.

Qualifications & Skills Mandatory

• Bachelor's degree in BE, BTech, MCA, CA, or equivalent experience.
• 6+ years of experience in Oracle Cloud ERP, HCM, or SCM implementation and/or support.

• Hands-on experience in at least five modules within one pillar:

  ERP Modules: GL, AP, AR, FA, IBY, PA, CST, ZX, PSA

• Strong understanding of business processes and functional troubleshooting capabilities.
• Advanced technical expertise in:
  • SQL, PL/SQL
  • OTBI, BI Publisher, FRS
  • FBDI, ADFDI
  • BPM Workflows, ADF Faces
  • BI Extract (FTP), Payment Integrations, Personalizations
• Experience in L2/L3 production support environments.
• Willingness to work rotational evening and night shifts.

Good-to-Have

• Exposure to multiple Oracle Cloud pillars (e.g., ERP + HCM or SCM).
• Experience in customer-facing consulting or support roles.
• Prior involvement in product escalations or global customer environments.
• Knowledge of release management and cloud patching cycles.
• Experience in coaching, mentoring, or conducting knowledge transfer sessions.

Self-Assessment Questions (For Candidates)

• Have I supported or implemented at least five Oracle Cloud ERP modules
• Can I confidently translate complex business requirements into Oracle Cloud configurations and recommend effective solutions
• Do I have hands-on experience with SQL, BI reporting tools, FBDI/ADFDI, workflows, and integrations
• Have I successfully resolved high-impact customer issues in an L2/L3 production support environment
• Am I comfortable working rotational evening/night shifts while maintaining high service standards

Career Level - IC3