Job Description

about the company.
A global enterprise technology and systems integration organization that specializes in automated digital platforms, business applications, and modern software environments.

about the job.
Join a specialized enterprise applications division to deliver digital customer experience solutions, system enhancements, and functional platform integrations.

Key Responsibilities
- Gather and analyze business requirements and translate them into Oracle Fusion CX Sales solutions.
- Configure and support Oracle Fusion CX Sales modules including, Opportunities, Accounts, Territories, Contacts, Forecasting, and Customer Management.
- Prepare functional specifications, process documentation, test scripts, and training materials.
- Manage project activities across Requirements, Design, Build, Testing, Deployment, and Support phases.
- Investigate and resolve application issues, perform root cause analysis, and ensure SLA compliance.
- Work closely with business stakeholders, vendors, and technical teams to deliver high-quality solutions.
- Conduct impact assessments for enhancements, Oracle quarterly updates, and business change requests.
- Provide production support, issue analysis, and root cause resolution.
- Execute SIT, UAT, deployment, and post-go-live support activities.
Qualifications
- Bachelor's degree in computer science, Information Technology, or related discipline.
- 8+ years of Oracle CRM application implementation and support experience.
- Minimum 3 years of Oracle Fusion CX Sales experience.
- At least 2-3 full lifecycle Oracle Fusion Cloud or Oracle EBS CRM implementations.
- Knowledge of Oracle EBS CRM modules is preferred.