Oracle Fusion CX Sales Cloud- Principal Consultant

Key Responsibilities

Engage business partners to gather requirements and translate functional needs into technical specifications for CX (Fusion Sales Cloud, DCS, and Partner Relationship Management) Cloud solutions.

Customize Fusion Sales Cloud application with custom objects, Redwood, BI Dashboards, Groovy Scripting, SOAP/Rest APIs, Visual Builder and DCS.

Implement CDM rules for deduplication and data quality

Troubleshoot the reported issues and provide corrective actions

Experience in Partner Relationship Management and Incentive compensation is an added advantage

Qualifications & Skills

Mandatory:

Bachelor's degree (BE, BTech, MCA).

Minimum 5 years experience with Oracle CX Cloud products (Fusion Sales/Service Cloud, Partner Relationship Management, Incentive Compensation and CPQ).

Deep Implementation/Support experience of CX Sales Cloud

Proficient in utilizing REST and SOAP APIs

Strong analytical and problem-solving skills.

Ability to thrive in a fast-paced, dynamic environment with minimal supervision.

Good-to-Have:

Knowledge of other Oracle CX Modules (Sales, Service, CPQ and Eloqua)

Redwood migration

Excellent communication and project management skills, including stakeholder and team facilitation.

Experience with Service Requests (SRs), Request for Change (RFCs), and My Oracle Support.

Self-Assessment Questions

1. Do I have hands-on experience implementing and supporting in Sales Cloud.
2. Am I skilled in developing custom integrations and automations using CX Data Integration, CX Fusion Integration Agent, Groovy Business Rules, and scripting languages like Batch, Python, or PowerShell
3. Have I successfully supported diverse Oracle Fusion
4. Am I able to work independently, solve complex challenges, and adapt quickly in a fast-moving, service-oriented environment

1. Incident Management

• Troubleshoot and resolve application issues:
  Address user tickets, triage issues, and provide solutions for both functional and technical problems.
• Prioritize and escalate:
  Identify business-critical issues that require urgent attention or Oracle escalation.

2. End-User Support & Enablement

• Respond to user queries:
  Answer how to questions, guide on navigation, and help interpret application results and configurations.
• Conduct training and knowledge sharing:
  Provide onboarding, refresher, and update training to business users.

3. Configuration & Administration

• Assist with configuration:
  Help maintain SaaS configurations (workflows, business rules, roles, approvals, reports, data security, etc.), often in production and preview environments.
• Support minor changes and regression tests during quarterly updates.

4. Service Request (SR) Management

• Log and manage Service Requests (SRs) with Oracle:
  Draft clear, detailed tickets for Oracle Support and manage lifecycle through resolution.
• Monitor patch and bug progress and keep business updated.

5. Release & Patch Readiness

• Analyze and communicate impact of quarterly updates:
  Review What's New documents, pretest updates in sandboxes, and advise the business of changes or risks.
• Regressions/UAT testing:
  Coordinate or perform user acceptance and regression testing after updates.

6. Integration & Data Flow Support

• Monitor and support integrations:
  Troubleshoot issues with inbound/outbound integrations, APIs, file flows, and OIC/OFS.
• Coordinate with IT or integration partners as needed.

8. Documentation & Knowledge Base

• Maintain up-to-date support documentation:
  Update FAQs, quick guides, and process manuals for evolving system and business processes.

9. Customer Experience

• Advocate for user satisfaction:
  Act as the voice of the user when working with Oracle or internal IT, collect feedback, and recommend enhancements when recurring pain points are identified.

10. Compliance & Best Practice

• Ensure data privacy and compliance:
  Follow all Oracle and customer organization data handling and privacy requirements.
• Promote SaaS best practices (e.g., configure extend customize) and minimize system customizations.

Career Level - IC4