Oracle Fusion Cloud MFG INV PLM Maintenance Func - Sr Consultant

Key Responsibilities:

1. Requirement Gathering & Solution Design

• Engage business partners to translate functional needs into technical/functional specifications.
• Provide implementation advice aligned with business scenarios.

2. Customer Support & Incident Management

• Track, diagnose, replicate, troubleshoot, and resolve functional and technical issues.
• Act as escalation point for critical incidents and work with management on resolution.
• Support end-users, answer queries, and provide functional guidance.

3. Configuration & Administration

• Maintain SaaS configurations: workflows, roles, approvals, business rules, reports, and data security.
• Support minor changes, regression testing, and quarterly updates.

4. Service Request & Patch Management

• Log and manage Service Requests (SRs) with Oracle Support, monitor progress, and communicate updates.
• Pretest updates in sandboxes, assess risks, and coordinate User Acceptance Testing (UAT).

5. Integration & Data Flow Support

• Monitor and troubleshoot integrations (APIs, file flows, OIC/OFS).
• Coordinate with IT and integration partners.

6. Knowledge Management & Training

• Develop/review knowledge articles, FAQs, and process manuals.
• Conduct training sessions and knowledge-sharing initiatives.

7. Customer Experience & Best Practices

• Act as the voice of the user for Oracle and internal IT.
• Ensure data privacy compliance and promote SaaS best practices.