Oracle Flexcube Technical Support

Roles and Responsibilities:

• Participate in support and implementation of Oracle FLEXCUBE Corporate Core Banking modules.
• Manage and support various FLEXCUBE Corporate Modules Fund Transfer, Payments, Bills & Collection, Letter of Credit, Loans, and General Ledger.
• Monitor L2/L3 incident escalations, ensuring closure within defined SLAs.
• Use defined tools, processes, and change-control steps to maintain compliance with Oracle and client quality standards.
• Conduct application monitoring, system analysis, and issue resolution.
• Collaborate with offshore teams for customization deliveries, patch sets, and fixes.
• Provide L1/L2 production support, addressing both technical and functional issues.
• Participate in scheduled weekend activities (e.g., BCM testing, data center maintenance).
• Work with client IT and support teams to prepare and deliver regular status and defect reports.
• Support automation and continuous service improvement initiatives.
• Analyze debug logs and resolve configuration or system-level issues.
• Follow structured release and configuration management processes for applying fixes.
• Ensure security and performance optimization of the core-banking environment.
• Perform End-of-Day (EOD) and Beginning-of-Day (BOD) batch operations.
• Manage customer relationships and handle initial escalations effectively.

Desired Skills and Experience:

• Hands-on experience in Oracle FLEXCUBE Core Banking product (implementation and/or production support).
• Strong technical expertise in Oracle Database, SQL, PL/SQL, Java, JavaScript, XML, and Unix shell scripting.
• Experience in deployments, backup/restore operations, and source control tools.
• Exposure to EMS, FlexML, SWIFT, and debug capture processes.
• Strong knowledge of interfaces, batch operations, and troubleshooting.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Excellent problem-solving, analytical, and client-facing skills.
• Ability to perform effective knowledge transfer at the end of assignments.