Responsibilities:
- Be part of Support/Implementation activities of Oracle FLEXCUBE Corporate Core Banking product.
- Knowledge of various Flexcube Corporate Modules --Fund Transfer/Payments/Bills & Collection/Letter of Credit/Loans/ General Ledger
- Knowledge of EMS, Flexml,SWIFT, Debug Capture process
- Use defined Standards/Tools/Processes/Change-Control-Steps and document all work to achieve deliverable that meet Quality/Audit/Compliance expectations of Oracle/Client.
- Responsible for SLA driven Application Monitoring
- Monitor escalations for L2/L3 Incidents and ensuring closure within the SLA's.
- Escalate the Incidents/failures to Level2 support as per the defined process.
- Support scheduled weekend activities (e.g. BCM testing, Data Centre Power down…etc) of Production applications.
- Coordinate with Offshore Development and/or Support teams for various technical deliverables including Customization Deliveries, Patch sets, fixes etc.
- He/she will need to successfully manage Customer Relationship and respond / address any initial escalations from Customer.
- On need basis step in to analyze issues and provide L1/L2 production support covering both technical and functional domains of ORACLE FLEXCUBE Core Banking suite of products at Customer location/base location.
- Coordinate with all stakeholders including Client IT Team, Support Team, Offshore Development Teams to prepare and provide Status reports to Management / Client periodically.
- On occasion he/she might be required to provide On-Call support during non-business hours.
- Need involvement in Automation & Continuous Service Improvement
- Guide the business users on any configuration issues related to the application
- Regular defect status reporting along with any critical issues that may require senior management's attention
- Follow structured configuration and release processes for applying fixes and software release
- Work closely with the Infrastructure and Database support teams to ensure that core-banking environment is fully secured and optimized for high performance.
- Should know how to analyze Debug logs
- Participate in Automation & Continuous Service Improvement
Desired Skills and Experience:
- Candidate should have hands-on Implementation and / or production support experience with Flexcube Core Banking product.
- Sound Oracle DB, Oracle SQL, PL/SQL, Java, JavaScript, XML, basic Unix shell scripting
- Hands on Expertise in Deployments, Backup/Restore Operations and Source Control tools
- Hands on Expertise in Microsoft Office tools including Word, Excel Client Facing skills
- Experience on implementation of Interfaces, Batch operations, Trouble shooting and resolution of issues encountered in production support.
- Good Problem Solving Skills Perform proper handover/knowledge transfer at end of each assignment.
- Support End-of-Day (EOD) and Beginning-of-day (BOD) batch operations
Qualifications:
Should hold a Bachelors/master's degree in computer science / Banking. Fluency in English is a must. Experience 5 to 10 years total experience with 3 to 6 years experience in primary skills. He/she has previous Banking experience and knows how to engage with Offshore Development and Support teams in providing the end resolution for production incidents with status-reporting and root cause analysis. Ability to work in a high pressure, fast moving and challenging environment.
External Accreditation: ITIL v3 Foundation as Added Advantage
Notice Period: 60 Days
Other skills:
- Ready to work in Morning/Afternoon/Night shift (9 hour shift 5 days a week)
- Able to work to tight deadlines and produce solid work that is both accurate and to a high standard
- Be self-motivated, disciplined and able to work well in a team environment but also on an individual basis to ensure tasks/actions are completed
