Job Duties
- Administers the day-to-day functions of the Oracle Cloud ERP system.
- Designs new and modifies existing modules/components based on requirements.
- Provides Level IV support for Oracle Cloud ERP system issues and questions.
- Provides Level IV support for specific applications, as needed.
- Coaches Application Support team members on best practices and steps for developing sound support and coding decisions.
- Devises strategic solutions to resolve issues while keeping the system operational.
- Partners with other members of the Applications Services team, as well as other resources within National IT, Human Resources and/or Finance to resolve issues.
- Consults with other Application Services team members to analysis diverse issues.
- Participates in weekly support meetings with hosting provider.
- Participates in design meetings as appropriate.
- Serves as the Secondary Support person for after-hours support, as needed.
- Other duties as required.
Qualifications, Knowledge, Skills and Abilities
- Bachelor s or master s degree in computer science, Information Systems or equivalent field required.
- Five (5) or more years of experience with enhancements and support of Oracle Cloud ERP or similar ERP modules required.
- Three (3) or more years of experience in BIP report development/customization using SQL, PLSQL.
- A minimum of One (1) year of experience with support of cloud based (SaaS) ERP applications required.
- Proficiency in SQL , data modeling and report template design.
- Design and develop complex BIP Reports and customize standard reports.
- Optimize report performance and implement data security measures.
- Intermediate level understanding of Oracle Cloud ERP FSCM modules preferred.
- Oracle Business Intelligence foundations preferred.
- Oracle Fusion FSCM modules.
- SQL, PL/SQL
Experience with the following products, preferred:
- DevOps
- Java Script, React, Node.js
Other Knowledge, Skills Abilities:
- Strong oral and written communication skills
- Excellent interpersonal and customer relationship skills
- Capacity to work in a deadline-driven environment while handle multiple complex projects/tasks simultaneously with a focus on details
- Capable of successfully multi-task while working independently or within a group environment
- Ability to rely on extensive experience and judgment to plan and accomplish goals
- Capable of working well under pressure while dealing with unexpected problems in a professional manner
- Capacity to communicate and interact with all levels of employees and management
- Ability to interact and build relationships and consensus among people
- Advanced knowledge of database optimization efforts such as hint, statistics and other related experience, preferred
- Capacity to consistently produce clean coding and adhere to appropriate documentation standards.
