We are looking for an experienced Oracle EPM EPBCS Support Engineer with 6+ years of experience to provide application support, troubleshoot issues, and ensure the timely resolution of incidents within the defined TAT. The candidate should have strong expertise in Oracle Enterprise Performance Management (EPM) Cloud, specifically EPBCS, along with excellent analytical and problem-solving skills.
Key Responsibilities
- :Provide L2/L3 production support for Oracle EPM EPBCS applications
- .Analyse, troubleshoot, and resolve incidents/service requests within defined TAT
- .Monitor system performance and ensure high availability of EPM applications
- .Handle data load issues, business rules failures, and metadata-related problems
- .Support planning cycles, budgeting, forecasting, and financial processes
- .Work closely with business users to understand and resolve functional issues
- .Perform root cause analysis (RCA) and implement preventive measures
- .Manage user access, security, and roles within EPBCS
- .Coordinate with cross-functional teams and Oracle support when required
- .Maintain proper documentation for incidents, changes, and resolutions
.
Required Skills & Experienc
- e:6+ years of experience in Oracle EPM, with strong focus on EPBC
- S.Hands-on experience in EPBCS modules – Planning, Budgeting, and Forecastin
- g.Strong knowledge o
- f:Business Rules (Calc Manage
- r)Data Management (FDMEE/Data Integratio
- n)Smart Vi
- ewMetadata and Data For
- msExperience in troubleshooting data load and calculation issue
- s.Understanding of financial planning and reporting processe
- s.Good knowledge of SQL and basic scriptin
- g.Experience working in support environments with strict SLA/TAT adherenc
- e.Strong communication and stakeholder management skill
s.
Good to Ha
- ve:Experience with other Oracle EPM modules (FCCS, ARCS, etc
- .).Exposure to automation using EPM Automa
- te.Knowledge of ITIL process
- es.Strong problem-solving and analytical mind
- setAbility to work in rotational shi
fts
