About the Company
Birlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation. As part of the CK Birla Group, a multibillion-dollar enterprise, we boast a 12,500+ professional team committed to upholding the Group's 162-year legacy. Our core values prioritize Diversity, Equity, and Inclusion (DEI) initiatives, along with Corporate Sustainable Responsibility (CSR) activities, demonstrating our dedication to building inclusive and sustainable communities. Join us in shaping a future where technology seamlessly aligns with purpose.
About the Role
- 15+ years in Oracle CX domain, with at least 5+ years in Oracle CX cloud working as pre-sales or client-facing solution architecture roles.
- Strong ability to design end-to-end CX architectures, data flows, and integration patterns.
Responsibilities
- Hands on experience in Oracle CX cloud products like Oracle Sales Cloud / CX Sales, Sales Planning & Forecasting, Incentive Compensation (OIC), Partner Relationship Management (PRM), Marketing & Engagement (Eloqua), Oracle Service Cloud, Field Service Cloud (OFSC), Oracle Commerce Cloud (OCC)
- Experience building POCs, demo environments, and prototypes.
- Experience in latest CX technologies like Chatbots, Digital Assistant, and AI-driven service flows etc.
- Working knowledge of SaaS implementation methodology (Oracle Unified Method OUM / True Cloud Method)
- Experience of Oracle CPQ will be a plus
- Good to have certifications Oracle CX
- Good communication, interpersonal skill, and soft skills
- Should Gather, analyze, internalize, and advocate for the customer requirements around their selling processes.
- Prior EBS experience within last 5 years is nice to have.
- Must be well versed in EBS solutioning and implementation
- Should have exposure in migrating Oracle EBS to Fusion/Cloud.
Preferred Skills
Experience of Oracle CPQ will be a plus. Good to have certifications Oracle CX.
