Job Description
Position Summary:
We are looking for a skilled Oracle CX Application Developer with expertise in Visual Builder Studio and integrations to design, develop, and implement customer experience solutions in Service area. The ideal candidate will have a strong background in Oracle CX applications, experience with integration projects and a passion for creating seamless, user-friendly experiences.
The role will provide in-depth application support, develop and monitor application enhancements requests, manage testing events, coordinate backend integrations and escalate issues to application providers.
Key Duties
- Lead the development and the deployment of Oracle CX Service solutions including the full software lifecycle (design, build, test, deploy and stabilization).
- Deploy system enhancements and change requests ensuring solution is scalable and meets overall business requirements and identify/document functional gaps.
- Support regression and integration testing.
- Lead or participate in root cause analysis / corrective action for critical issues and incidents.
- Analyze production configuration issues and resolve technical gaps.
- Develop, support, maintain integrations between Oracle CX Service and related business critical systems.
- Generate and maintain documentation for changes made to systems.
- Collaborate with project managers to estimate the delivery timelines, estimate resourcing needs, and identify risks & issues upfront.
- Develop test plans to ensure proper system functionality and defects free release and meet business requirements.
- Escalate issues and requests to vendor or implementation partner and ensure timely resolution.
- Work effectively with remote team members, outsourced resources, and internal customers.
School Background / Working Seniority
- 3 or more years of experience developing with Oracle CX / Oracle Fusion platform
- 4 or more years of experience in software development and deployment pipelines
- Bachelor's degree or equivalent
- Experience in an International company is a strong plus
Basic Skills
- Proficiency with English language
- Analytical and Problem-solving skills
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team with limited supervision
- Ready to move beyond own area of comfort
- Understanding of the Service/Field Service area is a plus
Technical skills
- Proficiency with Oracle Visual Builder Studio (VBS) and/or Visual Builder Cloud Service (VBCS)
- Knowledge of Oracle Redwood User Interface
- Proficiency with Oracle CX platform development and administration tools
- Application Composer, Page Composer, Setup and Maintenance etc
- Working knowledge of Javascript, Groovy or other scripting languages, HTML, CSS
- Knowledge of integration frameworks, adapters and REST API
- Knowledge of Oracle Integration Cloud (OIC) and Oracle ERP (EBS) systems is a strong plus
