Job Title: Oracle CX Cloud Consultant
Location: Gurgaon or Remote
Job Type: Full-time
Experience: 3–8years
Industry: Information Technology & Services
Company: Virtuos Solutions
Website: www.virtuos.com
Position Overview:
Virtuos is seeking an experienced Oracle CX Cloud Consultant to join our high-impact consulting team. In this role, you will work on transformative SaaS and PaaS implementations to modernize and optimize customer engagement for global clients. Your deep expertise in Oracle CX Sales and B2B Service Cloud will be critical in building scalable, intelligent, and highly customized customer experience solutions.
You'll collaborate with architects, project managers, and client stakeholders to design, configure, and deliver impactful solutions, ensuring adherence to Oracle's best practices and methodologies.
Key Responsibilities:
1. Solution Design & Development
- Develop innovative solutions for Oracle CX Cloud implementations.
- Analyze business requirements to align Oracle CX applications with client objectives.
- Lead end-to-end design of technical and functional components, including integrations and customizations.
2. Implementation & Configuration
- Configure and test Oracle CX Sales & B2B Service Cloud, VBCS, VBS, and OIC platforms.
- Conduct demonstrations and client workshops to present solutions effectively.
3. Documentation & Quality Assurance
- Produce comprehensive documentation on solutions, integrations, and migration strategies.
- Ensure compliance with Oracle Cloud security and development protocols.
4. Mentorship & Knowledge Sharing
- Mentor junior consultants on best practices and solution delivery.
- Promote continuous learning through shared knowledge and collaboration.
Required Qualifications:
- Education: Bachelor's degree in Computer Science, Engineering, or a related field.
- Experience: 3–8 years of relevant work experience, with at least 3 years in Oracle CX consulting.
- Certifications: Oracle certifications in CX Cloud (preferred but not mandatory).
Technical Skills & Expertise:
Strong functional and technical understanding of:
- Oracle CX Sales
- Oracle B2B Service Cloud
- Oracle Integration Cloud (OIC)
- Visual Builder Cloud Services (VBCS) / Studio (VBS)
- BIP and OTBI reports
- Redwood UI implementation.
Proficient in:
- Groovy scripting, workflows, triggers, alerts, OTBI analytics
- Web development using HTML, CSS, JavaScript (React is a plus)
- Integration technologies (SOAP, REST, JSON, XML, XSLT, etc.)
- Oracle PaaS components and tools (GIT, JIRA, shell scripting)
- Redwood UI implementation and customizations
Strong problem-solving and architectural design skills.
Preferred Skills:
- Experience with global clients and multi-time-zone project delivery.
- Prior experience with CRM tools like Oracle Siebel, Oracle B2C Service Cloud
- Strong interpersonal and communication skills—verbal and written.
- Demonstrated leadership, adaptability, and ability to work in fast-paced environments.
- Passion for continuous learning and emerging technologies.
