Oracle CRM Consultant

Job Role: Oracle CRM Consultant

Job Location: Bangalore, Hyderabad, Pune

Work Mode: (Hybrid)

Experience : 4-8+ years

Role Summary

We are seeking an Oracle CRM Consultant with hands‑on expertise in Oracle Depot Repair, Oracle Teleservices, and Oracle Service Contracts. The ideal candidate should have strong experience supporting global clients in AMS/Managed Services environments, with the ability to handle complex service flows, issue resolution, and enhancement requests across both EBS and Cloud service modules.

Key Responsibilities

Required Skills & Qualifications

4–8 years of experience in Oracle CRM Service modules.

Strong hands-on expertise in:

Oracle Depot Repair

Oracle Teleservices

Oracle Service Contracts

Good understanding of end-to-end Service Flows:

Warranty & Contract Entitlements

RMA and Return Flows

Repair Execution and Depot Logistics

Charges and Billing through AR

Working knowledge of related modules:

Inventory, Order Management, AR, Pricing

Experience in AMS/Managed Services with ticket-based delivery.

Ability to perform data validations using basic SQL.

Experience with ITSM tools (ServiceNow, Remedy, Jira).

Nice-to-Have Skills

Exposure to Oracle Field Service (EBS or Cloud).

Knowledge of Oracle Cloud Service modules (Service Logistics, Service Contracts Cloud).

Understanding of APIs, workflows, and extensions.

Experience in global support models (24x7, hybrid teams).

Oracle certification in CRM/Service modules (preferred).

ITIL v3/V4 certification

Education

Bachelor's or Master's degree in Engineering, Computer Science, Information Systems, or related fields.