Oracle B2C Service Cloud Specialist

Job Description:

• We are seeking a highly experienced and skilled Oracle B2C Service Cloud professional to join our dynamic team
• These roles offer an exciting opportunity to leverage your expertise in designing implementing customizing and optimizing Oracle B2C Service Cloud solutions to deliver exceptional customer experience
• The ideal candidate will possess a strong blend of technical proficiency functional understanding and leadership capabilities with a proven track record of success in complex enterprise environments

Key Responsibilities:

• A day in the life of an Infoscion
• As part of the Infosys consulting team your primary role would be to get to the heart of customer issues diagnose problem areas design innovative solutions and facilitate deployment resulting in client delight
• You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise
• You will plan the activities of configuration configure the product as per the design conduct conference room pilots and will assist in resolving any queries related to requirements and solution design
• You will conduct solution product demonstrations POC Proof of Technology workshops and prepare effort estimates which suit the customer budgetary requirements and are in line with organization s financial guidelines
• Actively lead small projects and contribute to unit level and organizational initiatives with an objective of providing high quality value adding solutions to customers
• If you think you fit right in to help our clients navigate their next in their digital transformation journey this is the place for you

Technical Requirements:

• 5 15 years of progressive experience in Oracle B2C Service Cloud RightNow CX implementation development customization and support
• Deep understanding of Oracle B2C Service Cloud architecture data model configuration and customization capabilities
• Proven expertise in developing Custom Scripts Custom Processes BUI Extensions Add Ins Business Rules and Workspaces
• Strong experience with REST APIs for integrating Oracle B2C Service Cloud with other systems
• Proficiency in PHP
• NET HTML CSS JavaScript jQuery ROQL and ConnectPHP
• Experience with middleware integration platforms such as Oracle Integration Cloud OIC
• Familiarity with Oracle B2C features like Job Scheduler Element Manager Data Sync and External Objects
• Strong knowledge of database concepts and proficiency in SQL
• Excellent analytical problem solving and troubleshooting skills with a keen eye for detail
• Oracle B2C Service Cloud certifications are a significant plus

Additional Responsibilities:

• Lead the architectural design and blueprinting of Oracle B2C Service Cloud solutions aligning with business objectives industry best practices and future scalability
• Translate complex business requirements into detailed technical specifications and solution designs
• Design and implement end to end solutions encompassing self service portals agent desktops knowledge management and integration points
• Provide expert guidance on leveraging Oracle B2C Service Cloud features like Job Scheduler Element Manager Data Sync and External Objects
• Stay current with the latest Oracle B2C Service Cloud features enhancements and roadmap ensuring the integration of new functionalities

Preferred Skills: