RESPONSIBILITIES:
You will be part of the operation team providing L1/L2/L3 support to a US based client working in the US time zone or working in a 24*7 support model.
You will troubleshoot and resolve issues, optimize performance, and ensure the smooth operation of backend services. You will work closely with development teams and end-users to maintain high service standards and ensure the reliability of critical systems.
Mandatory technical skills
- Hands-on experience with Power BI (report building, dashboard design, DAX, Power Query).
- Strong knowledge of Oracle Analytics Cloud, including dashboard configuration and data integration.
- Familiarity with SQL and data querying to support data extraction and troubleshooting.
- Power BI developer having Experience in Creating reports & dashboards using DAX.
- Excellent in using DAX functions, and M query language. Good understanding of Power BI premium services
- Excellent knowledge of Dataset Refresh using Gateways, configuring, and managing gateways
- Strong understanding of service features, governance, deployment pipelines, data gateway, schedule refreshes, XMLA end points
- Experienced in implementing and managing Row Level Security, workspace creation and manage workspace access.
- Excellent knowledge in Performance optimization and tuning of PBI reports. Weekly and monthly presentation to the business users about the reports and their changes as required.
- Strong working knowledge of SQL queries Worked on Power BI Visuals including Tree Map, Funnel, Line Chart
- Knowledge working with Map Reports and Stacked Reports Strong Knowledge on Power Query Lists, Tables and Records
- Created Scorecards, Bookmarks, ToolTip, conditional formatting, Drill Down Reports, Drill Through Report
- Worked on all types of filters, sync slicers and edit interaction.
- Strong knowledge of Power Automate, Power apps and Azure synapse analytics.
- Mandatory non-technical skills
- Drive Incident/Problem resolution by assisting in key operational activities in terms of delivery, fixes, and supportability with operations team.
- Assist in change ticket review / approvals / planning and work with internal teams.
- Assist with projects being transitioned from project teams to Support teams.
- Escalation points for operation-related issues
- Experience working in ServiceNow is preferred.
- Attention to detail a must, with focus on quality and accuracy.
- Able to handle multiple tasks with appropriate priority and strong time management skills.
- Flexible about work content and enthusiastic to learn.
- Knowledge of service support, operation & design processes (ITIL)
- Ability to handle concurrent tasks with appropriate priority.
- Strong relationship skills to work with multiple stakeholders across organizational and business boundaries at all levels.
