Opus EDM Support

Technical

• MUST HAVE Hands-on experience with Opus EDM / Markit EDM / Cadis (or equivalent EDM platforms) within financial service environment

o SQL and database troubleshooting (e.g. MS SQL Server)

o batch scheduling tools (e.g. Control M or similar)

• Strong understanding of:

o data flows, ETL processes, and reconciliation logic

o production application support in enterprise environments

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Support & Delivery

• Clear understanding of L1 / L2 / L3 support model and escalation principles

• Experience in ITIL-based support environments

• Ability to:

o handle high-volume operational incidents (P3/P4)

o manage high-impact incidents (P1/P2) with structured escalation

• Strong problem-solving and root cause analysis capability

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Collaboration & Communication

• Ability to work across:

o business stakeholders

o technical teams

o third-party vendors

• Strong communication skills for:

o incident updates

o RCA reporting

o stakeholder engagement