About Us
HULP is a premium, tech-enabled home operating system designed for modern urban households. We combine human coordination, structured workflows, and technology to help busy families manage everyday life seamlessly.
We are hiring an Ops Coordinator to drive execution across multiple service verticals, ensuring requests are researched thoroughly, coordinated efficiently, and delivered with accuracy and speed.
This is a highly execution-oriented role responsible for supporting day-to-day operations across customer support, travel management, meal management, bespoke requests, vendor partnerships, lifestyle services, and service delivery functions.
The ideal candidate comes from a strong operations, customer operations, business operations, coordination, research, or service delivery background and thrives in fast-moving, detail-oriented environments.
What You Will Own
- Coordinate and manage execution across multiple service categories and operational functions
- Conduct research, sourcing, benchmarking, and solution discovery based on customer requirements
- Identify, evaluate, and coordinate with vendors, partners, and service providers
- Obtain quotations, compare options, negotiate where required, and present recommendations
- Track ongoing requests, deliverables, timelines, and execution quality
- Drive seamless coordination between customers, vendors, partners, and internal teams
- Support service delivery across travel, dining, experiences, home services, appointments, events, and bespoke requests
- Maintain operational trackers, documentation, databases, and reporting frameworks
- Ensure timely follow-ups and proactive communication across stakeholders
- Identify execution bottlenecks and escalate risks before they impact service quality
- Support process improvements, workflow optimisation, and operational efficiency initiatives
- Ensure accuracy, responsiveness, and operational excellence across all assigned tasks
Who We're Looking For
- 1–3 years of experience in Operations, Business Operations, Customer Operations, Program Coordination, Project Coordination, Client Servicing, Research, Vendor Management, Executive Support, or similar functions
- Strong research, analytical, and problem-solving capabilities
- Excellent stakeholder management and communication skills
- Experience managing multiple priorities and workstreams simultaneously
- Strong organisational skills with exceptional attention to detail
- Comfortable working with spreadsheets, reporting tools, and operational systems
- Ability to operate in fast-paced, execution-heavy environments
- High ownership, accountability, and follow-through
Preferred Experience
- Experience in startups, consumer internet, marketplaces, customer operations, concierge services, service businesses, hospitality-tech, or tech-enabled operations environments
- Exposure to vendor management, sourcing, procurement, partner management, or service delivery operations
- Experience handling cross-functional projects and coordination-heavy roles
- Familiarity with operational reporting, process improvement, and workflow management
Core Competencies
- Operations Management
- Customer Operations
- Business Operations
- Service Delivery
- Partner Management
- Research & Analysis
- Project Coordination
- Program Coordination
- Stakeholder Management
- Process Improvement
- Problem Solving
- Documentation & Reporting
- Operational Excellence
Why HULP
- Opportunity to work at the centre of a fast-growing operations engine
- Exposure to diverse operational challenges and real-world problem solving
- High ownership from day one
- Fast-paced learning environment with significant growth opportunities
- Opportunity to work closely with operations and leadership teams
This role is ideal for someone who enjoys solving problems, finding answers, coordinating stakeholders, and driving execution. If you thrive on ownership, organisation, research, and making things happen, you'll fit right in at HULP.
