Operator

Role Responsibilities:

• Call customers to remind them of EMI due dates
• Follow up with delinquent customers until payment is received
• Inform customers of consequences of delayed payment and offer payment options
• Schedule field collection visits when requested by the customer

Job Requirements:

• Minimum qualification: Any graduate
• At least 6 months of experience in collections or voice-based customer service
• Strong verbal communication and persuasion skills
• Familiarity with debt recovery and collections process