Job Summary
Amgen is committed to driving operational excellence and continuous transformation to better serve patients worldwide. The Manager, Business Performance & Operations Transformation will support this mission by executing transformation initiatives, enabling change management activities, and driving continuous improvement across Operations.
This role will lead a team based in India (approximately 6–8 team members) responsible for supporting transformation programs, change management efforts, and Continuous Improvement 2.0 (CI 2.0) mindset (CI + AI). The Manager will partner with global stakeholders to ensure effective execution, consistency of approach, and delivery of measurable business outcomes.
Key Responsibilities
- Execute Transformation Initiatives: Support the delivery of transformation programs by translating strategic priorities into structured workplans, tracking progress, and ensuring timely execution.
- Team Leadership & Delivery Management: Lead and develop a team responsible for supporting transformation, change management, and continuous improvement 2.0; ensure high-quality, consistent deliverables and effective workload management.
- Change Management Support: Drive change management activities including stakeholder engagement, communications, training coordination, and adoption tracking to enable successful program outcomes.
- Continuous Improvement 2.0 (CI 2.0): Promote a culture of continuous improvement and AI by identifying opportunities, supporting process enhancements, and leveraging standard methodologies and tools.
- Program Support & Governance: Support program governance through status tracking, reporting, risk identification, and issue resolution; maintain dashboards and reporting to provide visibility into progress and impact.
- Data & Reporting Enablement: Leverage data, analytics, and reporting tools to monitor performance, generate insights, and support decision-making.
- Cross-Functional Collaboration: Partner with stakeholders across Operations and other functions to align on priorities, gather requirements, and ensure effective delivery of transformation initiatives.
- Capability & Process Support: Contribute to the development and maintenance of tools, templates, and frameworks that enable consistent execution of transformation and improvement efforts.
Basic Qualifications
- Bachelor's degree and 5+ years of relevant business/operations experience
- OR Master's degree and 3+ years of relevant experience
Preferred Qualifications
- Background in operational strategy, performance management, or management consulting.
- Experience supporting transformation, operations improvement, or change management initiatives
- Experience with continuous improvement methodologies (Lean, Six Sigma, or similar)
- Strong project management and organizational skills
- Experience working with global or distributed teams
- Experience in leveraging digital platforms, data, and analytics to generate actionable insights
- Strong communication, stakeholder engagement skills, problem-solving, and change management skills
Competencies
- Execution-focused and results-oriented
- Strong organizational and problem-solving skills
- Ability to manage multiple priorities in a fast-paced environment
- Collaborative and team-oriented mindset
- Adaptability and willingness to learn
- Effective people leadership and team development
Additional Information
- Location: Amgen India
- Travel requirements: Less than 20%
What We Offer
- An opportunity to shape the future of Amgen Operations through enterprise transformation and digital innovation.
- A collaborative, inclusive, and forward-thinking environment that values creativity, agility, and continuous learning.
- Professional growth and leadership development opportunities within a global biotechnology leader committed to serving patients.
