Operations Transaction Analyst

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Role Summary:
The Operations Transaction Analyst supports healthcare revenue cycle management operations by resolving claims and related tasks with accuracy, timeliness, and attention to process requirements. This hybrid role based in Chennai, India focuses on operational execution, documentation, and issue resolution that help improve service quality and workflow performance. The role works closely with internal stakeholders and customers to support key operational initiatives across the revenue cycle. This position will report to the Associate Operations Manager.

Team Summary:
The Operations team supports critical workflows that help improve the performance of athenahealth's clinical and financial services. Team members partner with internal stakeholders and customers to resolve operational issues, maintain process quality, and support continuous improvement across the healthcare revenue cycle management environment. The team applies knowledge of the athenaNet platform to strengthen operations, improve service outcomes, and support scalable service delivery. In this role, you will contribute to the resolution of claims and related tasks while helping ensure work is completed accurately, consistently, and in alignment with standard operating procedures.

Essential Job Responsibilities:

• Resolve claims and related operational tasks within the healthcare revenue cycle management workflow.
• Review work queues, identify issues, and complete assigned transactions within established turnaround times.
• Follow standard operating procedures to support accurate and consistent processing.
• Validate transaction details and correct errors to help maintain service quality.
• Maintain clear logs, records, and documentation for completed work and exceptions.
• Escalate complex issues or workflow barriers to the appropriate team or leader when needed.
• Support continuous improvement efforts by identifying process gaps and suggesting practical workflow enhancements.
• Collaborate with internal teams to support issue resolution and operational follow-through.
• Apply basic AI tools or AI-enabled features to help organize work, improve productivity, and learn new tools as they become available, while following company guidance and quality standards.
• Meet quality, productivity, and compliance expectations for assigned processes.

Additional Job Responsibilities:

• Participate in team huddles, training sessions, and process updates.
• Support testing or validation of process changes when required.
• Assist with audit preparation or documentation review as needed.
• Contribute to knowledge sharing within the team by documenting process insights.
• Help support peak-volume work distribution across the team when needed.
• Assist with special projects related to operations or process improvement.
• Perform other duties as assigned that are consistent with the role.

Expected Education & Experience:

• Bachelor's degree or equivalent combination of education and experience.
• 0 to 2 years of experience in operations, healthcare revenue cycle management, claims processing, or a related support function.
• Familiarity with healthcare claims, billing workflows, or revenue cycle management processes preferred.
• Strong attention to detail and ability to follow structured procedures.
• Good written and verbal communication skills.
• Ability to maintain accurate documentation and complete tasks with consistency.
• Basic proficiency with Microsoft Office tools, including Excel and Outlook.
• Ability to learn new systems, workflows, and process requirements quickly.
• Experience working with structured task queues, workflow tools, or claims systems is a plus.
• Knowledge of revenue cycle terminology, denial handling, or transaction processing is preferred.