Operations Tracking Manager

Operations Tracking Manager

About the Role

We are looking for an Operations Tracking Manager to own the live control tower for forward-flow operations. The role will focus on real-time monitoring of dispatch waves, cut-off adherence, and in-day execution to ensure smooth and timely order movement across the network.

Key Responsibilities

• Own the live control tower for forward-flow operations.
• Monitor dispatch waves and operational movement in real time.
• Track cut-off adherence and ensure timely execution of planned dispatches.
• Monitor daily operational performance and identify deviations.
• Track TAT and adherence across the network.
• Identify operational bottlenecks and coordinate with relevant teams for resolution.
• Monitor first-attempt delivery performance and highlight exceptions.
• Drive timely action on operational deviations and escalations.
• Maintain regular operational dashboards and performance reports.
• Work closely with operations, warehouse, dispatch, and other stakeholders to ensure smooth execution.
• Use data and analytics to identify recurring issues and improvement opportunities.

Key KPIs

• Adherence
• First-attempt success
• TAT
• Dispatch / cut-off adherence
• Operational exceptions and resolution TAT

Ideal Candidate

• 4–5 years of experience in control tower, business operations, e-commerce, or 3PL environments.
• Strong analytical and data-driven approach.
• Experience in live operational monitoring / control-tower environments.
• Strong understanding of dispatch and logistics operations.
• Ability to work in a high-pressure, fast-paced environment.
• Strong stakeholder management and problem-solving skills.

Preferred Background

Control Tower / Business Operations / E-commerce / 3PL