Operations- Telecaller (Non Tech)

Company Description

NoBrokerHood is an advanced platform designed to ensure security and convenience in gated community living. Established in 2018 as a subsidiary of NoBrokerIndia's first prop-tech unicornit has rapidly grown to become an industry leader, managing over 25,000 societies and enhancing the lives of 48 lakh families nationwide. The platform provides comprehensive solutions for residents, administrators, and security personnel, alongside offering services such as home maintenance and property transactions. NoBrokerHood prioritizes data security, holding Level 1 PCI-DSS Certification and adhering to GDPR and ISO 27001 standards. Backed by $5 million in funding from Google, the platform continues to grow and innovate.

Role Description

This is a full-time on-site role for an Operations Telecaller located in Bengaluru. Daily responsibilities include handling inbound and outbound calls to provide customer support and address inquiries about NoBrokerHood services. The role also involves assisting customers in resolving issues, maintaining a high level of customer satisfaction, understanding requirements of gated communities, and coordinating with internal teams to ensure seamless service delivery.

Qualifications

• Excellent communication and interpersonal skills with fluency in English and Hindi.
• Must have Knowledge and Experience in Sales.
• Proficiency in handling online tools, office software, and CRM systems for maintaining and updating client interactions.
• Strong organizational skills and attention to detail for accurate documentation and follow-ups.
• Ability to manage customer queries, resolve issues effectively, and provide timely updates.
• Previous experience in telecalling, customer service, or similar roles is an advantage.
• A proactive, customer-centric attitude and the ability to work effectively in a team.
• Graduate or equivalent educational qualification is preferred.