Role Purpose
To provide customer service and operational support for Trade Finance transactions, ensuring timely resolution of customer queries, accurate processing, and adherence to bank policies and regulatory guidelines.
Key Responsibilities
- Handle customer queries related to Trade Finance products such as Letters of Credit (LC), Bank Guarantees (BG), Import/Export Bills, and Collections.
- Coordinate with internal teams and branches for transaction processing and issue resolution.
- Track customer requests and ensure timely closure within defined service levels.
- Support document verification and maintain operational records.
- Respond to client emails and calls professionally and promptly.
- Escalate critical issues to senior team members when required.
- Ensure compliance with internal policies, operational guidelines, and regulatory requirements.
- Maintain high levels of customer satisfaction and service quality.
Eligibility
- Graduate in Commerce, Management, Banking, Finance, or any related discipline.
- Freshers are welcome to apply.
- Basic knowledge of Banking and Trade Finance will be an added advantage.
Required Skills
- Good communication and interpersonal skills.
- Customer-centric approach.
- Strong attention to detail and accuracy.
- Ability to work in a fast-paced environment.
- Basic knowledge of MS Excel, Word, and Outlook.
- Willingness to learn Trade Finance products and processes.
Key Competencies
- Customer Focus
- Teamwork & Collaboration
- Problem Solving
- Time Management
- Learning Agility
- Ownership & Accountability
