Operations Team Member_WBG OPERATIONS (OPS)_0469_4615_1081244

We are seeking a proactive and detail-oriented professional to join our WBG Operations team at the Customer Service Desk. The ideal candidate will have hands-on experience in banking operations, particularly in RTGS/NEFT transactions, fund transfers, and tax payments. This role requires strong communication skills, a customer-centric approach, and proficiency in Excel to support daily operational tasks and client servicing.

Key Responsibilities

• Process and authorize trade finance transactions including:
  • Letters of Credit (LCs)
  • Bank Guarantees (BGs)
  • Bills Collection
  • Export & Import Documentary Credits
  • Trade Loans and Remittances
• Ensure compliance with UCP 600, ISBP, URDG, FEMA, RBI guidelines, and internal policies.
• Review trade documents and identify discrepancies.
• Manage transaction processing within agreed TATs and service standards.
• Handle customer, branch, and stakeholder queries effectively.
• Monitor operational risks and implement control measures.
• Prepare MIS, productivity reports, audit responses, and exception tracking.
• Support internal and external audits and ensure closure of observations.
• Drive process improvement and automation initiatives.
• Guide and support junior team members and assist in workload management.

Eligibility Criteria

• Graduate/Post Graduate in Commerce, Banking, Finance, or related disciplines.
• 4â€7 years of experience in Trade Finance Operations.
• Good understanding of Import/Export Operations, LCs, BGs, Documentary Collections, and International Trade regulations.
• Knowledge of SWIFT messages and trade finance systems.
• Strong analytical, communication, and stakeholder management skills.

Key Competencies

• Trade Finance Knowledge
• Operational Risk & Control
• Regulatory Compliance
• Team Management
• Process Improvement
• Customer Focus
• Attention to Detail
• Problem Solving & Decision Making